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We need to develop a service culture that will set us apart.

为了做到这一点，斯坦伯格正在改组他的管理队伍，利用充满顾客信息的优质数据库，改革雇员奖励制度，重新设计所有商店，便于人们购物。

To achieve it, Stemberg is shaking up his management team, mining a killer database full of customer information, changing his employee reward system and redesigning all the stores to make them more people-friendly.

不同寻常的是，会议上没有人哗众取宠,大部分时间由一位斯泰普尔文具店的采购员提供最新的信息：一种受人欢迎的、漆成白色的办公室设备什么时候在店里能够买到。

A significant portion of the meeting, which is notable for its absence of grandstanding, is taken up by a Staples buyer providing an update on when a popular variety of white-washed office furniture will be available in the stores.